We’re obsessed with developing technology and approaches for physical retailers to leverage their inherent advantages and reassert their importance in a changing 21st century world.
We no longer stand in line at QSR (quick serve restaurant)…why are we not using kiosks at deli, HMR (hot meal replacement) and all full-service cases?
We think about “frictionless retail”, there is no greater friction than closed stores or limited capacity.
Customer expectations have shifted, they look to retailers for greater efficiency of visit. Curbside has greatly accelerated that.