We can help you transform analog processes into digital ones, building accountability and assurance into the process. Whether your customers need help with a locked product, info about a sale, or to simply speak with an associate, SYNQ Frontline Hero drives instant, actionable interactions between customers and associates.
Address locking showcase and display-only friction by empowering in-store customers to digitally request high-cube and high-value items for efficient and secure delivery during checkout.
Enhance operational efficiency and customer satisfaction by connecting customers with the right associate to help them via QR codes and the customer's device.
Provide customers with the digital means to complete their curbside pickup order, eliminating the need to call or enter the store upon arrival. A digital-last mile for a digital customer.
Resolve customer questions without the presence of an associate. Customers text a keyword to a phone number displayed on in-store signage and associates are notified digitally.
Enable customers to skip the service desk line with Touchless Lockers. Users follow prompts on their smartphones to gain locker bay access, eliminating the need for manual assistance.
Turn physical inputs, such as button presses or thermometer changes, into digital notifications via Microsoft Teams, driving accountability and escalations for improved customer service.
Enable bi-directional communication between the customer and associate - leveraging existing radio technology. Customer help requests (from a QR or IoT button) are converted in real-time to voice notifications.
Unlock the hidden power of your existing radios with SYNQ's AI Radio Agent. We help you empower associates with agentic AI capabilities to enable hands-free, real-time access to information.
Our solutions drive ridiculous ROI for customers, offering a significantly shortened payback period compared to industry norms. Whether it's reducing labor, increasing sales, or cutting shrink, returns are realized in months, not years.
Customers who deploy SYNQ Frontline Hero experience reductions in per-transaction labor of 68% on friction items (locked, display only, oversized), and see boosts in warehouse productivity by up to 300%. We help retailers ensure their associates are spending more time on the activities that drive value.
When customers are unable to put items in their cart (think display only or locked up) sales of those items immediately decline. Stores running SYNQ Frontline Hero experience revenue increases of up to 15% in these categories. The simple fact is, more productive customers will spend more money in your store.
SYNQ Frontline Hero generates data that has never been captured before. By digitizing historically analog processes, we provide retailers with a completely new level of visibility into how their stores operate.