Our Products
Text for Help
Contact Sales
Associate Team
Never miss a request
reduction in phone traffic
of customers want to text with a business
A centralized location to assist customers
Resolve customer questions without the presence of an associate.

Staff can manage multiple requests simultaneously, allowing customers to forego the search for assistance. Text for Help's streamlined approach enhances operational efficiency and improves the customer experience by reducing wait times and ensuring prompt assistance.

Never miss a request

Text for Help ensures customers get the help they need as efficiently as possible, promoting employee accountability and building customer loyalty. Contextual, automatic prompts can be configured to assist customers with simple requests, and immediate connections to associates for more complex asks.

A phone render of what its like to use the Text for Help feature
Text "HELP" to
Understand where you can improve
Collect invaluable data insights such as customer preferences, concerns, and frequently asked questions. Retailers can leverage data trends to proactively address common questions and concerns.
Collect data insights
Manage multiple requests simultaneously
Improved efficiency
Reduced wait times
No app download required
Automatic escalations
Empower customers and associates with SYNQ Frontline Hero.

SYNQ Frontline Hero is the hub application where all 19 modules (and growing) are enabled. Install Frontline Hero directly form the Microsoft Azure App Store.

Download Frontline Hero
Streamlined operations

Connect customers that need help with the associates that can help them as efficiently as possible, driving significant labor savings.

Customer productivity

More productive customers spend more money. Instead of wasting time to find help, let them request help digitally while they continue shopping.

Data-driven insights

Generate data that have never been captured before, allowing you to better understand labor needs and how to proactively address common customer problems.

Are you ready
to get started?

Take the first step towards transforming your store operations with SYNQ. Schedule a personalized consultation today and unlock the potential for unparalleled efficiency and growth.

Learn more about SYNQ
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