In this episode of Modern Work Mondays, Nolan and Jeff recap recent media highlights, including SYNQ’s feature in Omni Talk Retail’s Walmart tour and a shoutout from Brittain Ladd recognizing our work with Canadian Tire.

What’s holding Bluetooth headsets back in retail? In this episode of Modern Work Mondays, Nolan, Jeff, and special guest Tim Fox from Zebra Technologies break down the challenges retailers face when it comes to adopting Bluetooth headsets for frontline workers.

Why hasn’t Bluetooth caught on for frontline retail teams? In this episode of Modern Work Mondays, Nolan and Jeff break down why wired headsets still dominate in-store communication — and what might shift that in the future.

Upgrading in-store communication tools can boost productivity and improve customer service — but the cost and complexity often hold retailers back. In this post, we break down the common barriers to adopting mobile compute and explore how a hybrid approach can help modernize communication without a full hardware overhaul.

Still using shared logins for devices? In today’s episode of Modern Work Mondays, discover how individual sign-on identities and SSO can boost security, simplify daily tasks, and create a smoother experience for both staff and customers.

This week on Modern Work Mondays, Nolan and Jeff explore how retailers can bring the speed and convenience of online shopping into physical stores. From text-for-help tools to AI-driven support, they discuss simple ways to improve the in-store experience and keep shoppers from walking away empty-handed.

Back door receiving can be a major pain point for retailers, causing missed deliveries and unnecessary penalties. In this blog, we dive into how simple tech solutions like digital call buttons can streamline the process, improving efficiency and reducing costly errors.

Imagine being able to track the progress of your in-store assistance request, just like you do with an Uber ride. In this Modern Work Mondays episode, Nolan and Jeff dive into how real-time status updates are revolutionizing the customer experience. Discover how tools like IoT buttons and digital call buttons are helping retailers boost satisfaction by keeping customers in the loop.

Tired of communication delays slowing down your store’s operations? SYNQ AI Radio Agent transforms your existing 2-way radios into smart, AI-powered assistants that give associates instant access to crucial information—hands-free. From automatic issue escalations to turning radio chatter into actionable insights, discover how this AI-powered solution can streamline your store’s efficiency and elevate performance.

Are your in-store communication methods keeping up with modern retail demands? Air Traffic Control upgrades your existing two-way radios with bidirectional communication capabilities, allowing associates to receive digital requests and respond with voice prompts. Discover how this simple upgrade can enhance accountability, efficiency, and reliability in your in-store communication.

Struggling to get in-store assistance can turn a simple shopping trip into a frustrating experience. In this week’s Modern Work Mondays, Nolan and Jeff break down a real-world example of this challenge and explore smart solutions that can keep shoppers engaged and sales in-store.

Today on Modern Work Mondays, Nolan and Jeff discuss how AI voice technology and Microsoft Teams are revolutionizing in-store communication. From real-time updates between managers and associates to streamlined broadcasts, instant incident alerts, and AI-powered translations that break down language barriers, AI is redefining how frontline teams connect and respond.

Shopping is evolving, and phygital retail is leading the way. By combining the convenience of online shopping with the experience of shopping in-store, it creates a seamless, engaging journey for customers. In this blog, we’ll explore what phygital retail is, why it’s growing in popularity, and how it can help improve your business.

Staffing shortages are putting pressure on brick-and-mortar retailers, impacting everything from customer service to daily operations. In this blog, we explore how technology can help tackle these challenges by optimizing teams, streamlining workflows, and enhancing the in-store experience.

Retailers rely on in-store communication, but upgrading from analog radios to modern solutions can be costly. In this episode of Modern Work Mondays, Nolan and Jeff explore how SYNQ’s voice AI suite enhances existing radio systems—unlocking AI-driven voice assistance, real-time alerts, and smarter operations without expensive hardware overhauls.

Struggling with outdated communication tools? This episode of Modern Work Mondays dives into "radio purgatory" and how retailers can upgrade existing systems without complete hardware overhauls. Discover how SYNQ's voice AI suite bridges the gap between analog and digital for a seamless and cost-effective transition.

Get an inside look at SYNQ's highlights from NRF 2025, where our solutions were featured at the booths of Microsoft, Samsung, and IBM. At the event, we launched our voice AI suite, transforming analog radios into intelligent devices. Learn how these innovations are helping retailers modernize legacy systems, enhance in-store communication, and unlock new efficiencies.

In Episode 7 of Modern Work Mondays, Nolan and Jeff discuss the rising use of Electronic Shelf Labels (ESLs) in retail. Long popular in Europe, these digital tags are now gaining traction in North America, helping streamline operations and reduce manual labor. Learn how ESLs are enhancing efficiency, accuracy, and customer engagement—and whether retailers will fully adopt them.

This week on Modern Work Mondays, we dive into the challenges of outdated curbside pickup systems and explore how retailers can provide a digital last mile. Learn how modern tools and strategies can streamline operations, enhance communication, and create a seamless curbside experience for both associates and customers.

Unlock the secret to boosting in-store sales with BISPUN—an innovative approach designed to simplify access to locked merchandise, reduce labor costs, and enhance customer satisfaction. Learn how SYNQ’s in-store technology redefines the in-store shopping experience, driving operational efficiency and improving sales in high-friction categories.

This week on Modern Work Mondays, Nolan and Jeff discuss Bring Your Own Device (BYOD) for retail frontline workers. They explore both the potential benefits and challenges, considering whether BYOD could become a more common practice in retail.

In Episode 4 of Modern Work Mondays, Nolan and Jeff explore how customer expectations have shifted towards real-time updates, from tracking rides to deliveries. They discuss how retailers can improve the in-store experience by offering trip assurance, ensuring a smoother and more satisfying shopping journey for customers.

Discover how brick-and-mortar retailers can use data analytics to revolutionize operations. From personalized shopping experiences to smarter inventory management, see how the right insights can drive growth, boost efficiency, and transform your retail strategy.

In the latest episode of Modern Work Mondays, Nolan Wheeler and Microsoft’s Jeff Strasser dive into the challenges of managing shared devices in retail. They explore the importance of secure identity management, the shift toward mobile technology, and how retailers can balance current infrastructure with the growing demand for modern solutions.

In this week’s Modern Work Mondays episode, Nolan Wheeler and Jeff Strasser dive into what happens when in-store communication tools fail. From missed opportunities to untracked service gaps, they discuss how accountability and data-driven insights can turn breakdowns into long-term customer loyalty and increased sales.

In this week’s Modern Work Mondays, SYNQ Technology’s CEO, Nolan Wheeler, and guest Jeff Strasser explore why in-store assistance tools sometimes fall short—and how retailers can improve their systems to ensure success.

Unlock a new level of connectivity with SYNQ Pulse IoT. By seamlessly transforming physical inputs like button presses and sensors into real-time digital notifications, it empowers teams to stay agile and customers to feel confident. From retail to healthcare and hospitality, this innovative device paves the way for a streamlined, data-driven approach that enhances customer interactions and boosts operational efficiency.

Discover how SYNQ Technology's innovative in-store help solutions are transforming the retail experience. From Text for Help and Call for Help to SKU-level shopping and IoT-enabled Call Buttons, SYNQ provides retailers with flexible, data-driven tools to meet customer needs while streamlining operations. Dive into how these solutions enhance customer service, optimize associate workflows, and deliver valuable insights.

Experience a new era of retail technology with SYNQ Touchless Lockers. Discover how these innovative physical UX solutions are revolutionizing order pickups, returns, and more, delivering seamless and secure experiences for both retailers and customers. Dive into our latest article to explore the transformative benefits and future potential of touchless lockers in modern retail!