For years, two-way radios have kept frontline teams connected across retail floors. Yet, as communication tools have evolved, radio systems remain stuck in the past—closed-loop, analog, and disconnected from the broader tech ecosystem.

It’s not the first-time tools have been held back by isolation. Think back to early computers – powerful but confined to closed systems. Then came the modem. Suddenly, computers became gateways to email, websites, shared files, and digital collaboration.  

Just as the modem redefined what a computer could be, SYNQ’s AI Radio is transforming what two-way radios can do.

From isolated voice to intelligent communication

AI Radio connects traditional RF (radio frequency) devices to the cloud, unlocking real-time intelligence, system-wide integration, and data visibility that simply weren’t possible before.

With this connection, a simple voice transmission can now:

• Be transcribed instantly

• Trigger an automated workflow or escalation

• Log the incident in a digital record

• Be analyzed over time for insights into staffing, safety, or response times

What once was just a voice message is now structured data that supports decision-making, accountability, and performance.  

Why this matters for frontline teams

Traditional two-way radios are analog. If a message is missed, it’s lost. There’s no record, no visibility, and no way to measure what’s working and what’s not.

AI Radio changes that by bringing:  

• Visibility for managers to monitor and understand team activity.

• Support for associates who need quick, reliable backup.

• Insights that improve staffing, safety protocols, and overall efficiency.

Plus, teams keep using the same tools they already know.  

Looking ahead

Retailers, warehouses, and service teams are under pressure to move faster, streamline operations, and reduce costs, but many still rely on outdated tools that don’t talk to each other.

AI Radio is a simple but powerful step forward. It connects familiar tools to modern systems that provide context, track activity, and help people respond faster and more effectively.

You don’t need to start from scratch - you just need to connect what you already have.