Providing frontline teams with the right tools can make all the difference. But how those tools work together is just as important. When systems don’t integrate, employees are left juggling multiple apps and devices, leading to confusion, delays, and missed opportunities.  

In retail, employees lose over a month each year to ineffective internal communication, that translates to over 30 minutes per day. SYNQ’s voice AI suite addresses this by connecting two-way radios with digital workflows, streamlining communication and reducing friction.

What is the voice AI suite?

The voice AI suite brings modern functionality to the radios associates already use. It includes two powerful tools that work together to keep teams connected and tasks on track:

• Air Traffic Control converts digital requests into radio notifications, enabling real-time, bidirectional communication.

• AI Radio Agent uses agentic AI to automate tasks, respond to real-time queries, and turn everyday radio chatter into structured, actionable data.  

Together, they make voice communication faster, clearer, and easier to act on.

Designed to work with every SYNQ module

The voice AI suite integrates seamlessly with other SYNQ solutions. Whether it’s a Digital Call Button request, an Order Up order, a Curbside Pickup notification, or a Pulse IoT Button that’s been triggered, Air Traffic Control routes it directly to associate radios as an actionable voice alert.

This keeps teams moving without needing to switch apps or devices, while retailers maintain the same visibility, accountability, and data insights they expect from mobile-based tools.

The impact of voice-driven integration

By turning requests from any SYNQ module into real-time radio alerts, the voice AI suite simplifies communication across the store. The result?

• Faster response times and fewer delays

• Less device fatigue and distractions

• Better coordination across teams

• Actionable from every interaction

All through the radios teams already carry, with no need for costly hardware overhauls.

Simplifying in-store operations through voice

The voice AI suite brings requests from every SYNQ module into one streamlined, voice-driven system. Associates stay focused on the floor, customers get timely support, and retailers gain the visibility they need to keep operations running smoothly.