Most frontline tools weren’t built to work together. Radios, call buttons, handheld devices, even AI agents, all operate in their own silos. There is no shared data, no coordinated responses, and nothing to tie them together in real-time. When something goes wrong, stores are left scrambling. Response times lag. Important details are lost. And after the fact, there’s no reliable data to learn from.

This fragmentation doesn’t just slow things down – it creates major gaps. Gaps that bad actors are quick to exploit through theft, safety issues, or poor customer experiences.

SYNQ’s voice AI suite addresses this challenge. By linking these tools and taking them to the cloud, it turns everyday chatter - even over analog radios – into structured data that drives action. The result is a more connected, intelligent frontline driving faster decisions, better visibility, and a proactive stance on everything from loss prevention to service delivery.  

What powers the voice AI suite

The voice AI suite includes two solutions that convert everyday store traffic into actionable insights.

SYNQ Air Traffic Control turns digital help requests into live audio alerts over two-way radios. Associates can respond with voice commands to update the status hands free, meaning customers are kept updated on the status of their requests. For LP teams, this means greater visibility, quicker responses, and less confusion when every second counts.

SYNQ AI Radio Agent listens to and analyzes in-store radio traffic. It flags key words like “theft,” identifies recurring issues, and transcribes all radio activity into searchable data, giving LP teams visibility into what’s happening on the sales floor.  

Together, these tools bridge the gap between people, devices, and data. Whether it’s a customer request, an incident in progress, or an internal update, the voice AI suite brings clarity and coordination to every interaction.  

Key capabilities designed for loss prevention

Real-time event transcription: All events are captured and transcribed instantly, creating an accurate, searchable record for immediate and future reference.

After-action analysis: Teams can revisit incidents with detailed transcripts and data, identifying trends and improving protocols to reduce repeat occurrences.

Auto escalations: Critical key words trigger automatic alerts to supervisors or security teams — speeding up response times when every second counts.

Voice-activated panic buttons: Associates can discreetly call for help using simple voice commands, enhancing safety without drawing unwanted attention.

Exception-based reporting: The system flags unusual or suspicious activity, generating reports that help LP teams focus on high-risk situations and make data-driven decisions.

Custom voice prompts: Managers can create automatic system prompts triggered by configurable voice commands.

By integrating these capabilities, SYNQ empowers loss prevention teams to act faster, stay better informed, and reduce shrink with less manual oversight.

Smarter stores start with smarter communication

SYNQ’s voice AI suite helps LP teams respond faster, act with clarity, and tap into insights they’ve never had before. It transforms two-way radios from analog tools into connected systems that deliver real-time insight and coordination.  

By connecting the dots between audio, data, and action, SYNQ helps retailers move from reactive loss prevention to proactive incident management.