If a customer requests help, where does that alert go? It depends on the store and the tool that triggered it. Some alerts go to a paging system, others land on a handheld, and others appear in dashboards that may not be monitored in real time.

When requests are scattered across different systems, teams respond inconsistently, duplicate efforts, or miss the request entirely. Given that 42% of customer inquiries are ignored or left unanswered and only 13% are resolved in a timely way,  it’s clear that stores need a better way to capture and manage these requests the moment they happen.

The challenge of disconnected workflows

Without a single workflow, associates have to improvise to figure out what needs attention. They repeat pages, check different devices, or ask around to track down the request. Simple interactions take more coordination than they should, and response times become unpredictable. Managers have limited visibility into what’s being handled, and there’s no reliable system to ensure nothing gets overlooked.

Connecting every request to one clear workflow

Instead of sending requests into separate systems, SYNQ’s AI Radio brings them into one unified flow. When a SYNQ call button, Order Up, or Digital Call Button is triggered, the alert can be routed over associates’ two-way radios so they can respond immediately without picking up another device.

The same request also appears in the store’s enterprise communication platform, like Zebra’s Workcloud Sync or Microsoft Teams, giving handheld users and managers visibility into who claimed it and what’s happening next. Whether the response happens by voice or on a device, everyone stays aligned.

Managing requests by voice

Once a request is routed to a radio through SYNQ’s AI radio, associates can manage the entire process by voice. They can claim the request, update their status, and close it out when the interaction is complete. Each update is captured and automatically sent back through the SYNQ solution the customer used to request help, giving them real-time trip assurance.  

A clearer path for every request

A single workflow keeps requests moving without extra tools or guesswork. Associates manage the request using voice commands, managers and teams can see what’s underway, and customers stay informed as their request progresses.

Uniting in-store assistance tools like SYNQ’s call buttons, Order Up, and digital call buttons into one voice-driven path helps stores create a more connected experience on the sales floor without adding more tools for teams to manage.