What if every radio conversation in your store could help create AI agents that provide real-time guidance to frontline teams? In this episode of Modern Work Mondays, Nolan and Jeff explore how AI can transform legacy systems, using insights from radio traffic to power AI agents that can be rapidly deployed across stores and warehouses.

Legacy systems & scaling AI agents

Many retailers rely on legacy radios and in-store telephony systems. With generative AI, the information from these devices can now be interpreted to fuel AI agents that provide real-time guidance to employees. Associates can ask operational questions such as SOPs, PLU codes, policies, or product information and get immediate answers.

The true impact comes from scaling AI agents across the organization. Transformation is not about one or two agents; it’s hundreds or even thousands operating in stores, warehouses, or other operations. By enabling business users to build agents quickly, companies can respond faster to opportunities on the frontline, improve operational efficiency, and provide employees with guidance when they need it most. Each agent can also be updated or retired as needed, without worrying about the underlying infrastructure.

Low-code platforms

Low-code platforms like Copilot Studio allow businesses to quickly create AI agents that connect to radios and devices. Associates can quickly get answers to questions about products, procedures, or policies. If the system cannot respond, the question can be escalated to a person, while missing information is captured to update knowledge bases for future use.

This approach lets organizations deploy multiple agents without extensive development work. Workflows can be created with minimal coding or customization, integrated with existing communication tools, and provide frontline teams with the guidance they need. Overtime, the system becomes smarter, automatically answering common questions and improving operational efficiency.

AI agents in action

In an upcoming session, Nolan and Jeff will be joined by SYNQ’s VP of Development Ryan Cooney to demonstrate live how quickly agents can be built and deployed. The session will show how agents interact with radios, phones, or messaging systems in real time, highlighting the real-world impact of connecting these technologies to improve frontline operations.

Turning insights into action

AI is helping retailers turn legacy communication systems into scalable, operational solutions. Rapid, low-code deployment of AI agents provides real-time guidance to frontline employees, captures critical information, and continuously improves operations. Scaling these agents across stores and warehouses ensures workflows are efficient, insights are actionable, and associates have the support they need when they need it.

Watch the full episode now: