In most retail environments, analog tools like radios are the foundation for day-to-day communication. In this episode of Modern Work Mondays, Nolan and Jeff are joined by SYNQ’s VP of Engineering, Ryan Cooney, to show how those same tools can now connect to AI. Using a simple no-code setup, they demonstrate how store teams can instantly access information through existing devices.

Turning everyday tools into AI-powered assistants

Ryan walks through how easy it is to build an AI agent without writing a single line of code. By uploading a set of store policy documents into SharePoint and connecting it to a no-code AI platform like Azure AI Foundry, he creates an agent trained to answer employee questions using only that information.

The agent connects to SYNQ’s AI Radio, allowing employees to ask questions like, “Can I wear shorts to work?” and receive a clear, direct answer from the policy file. The demo shows how radios can instantly provide accurate, store-specific guidance without requiring new devices or complex systems.

Meeting employees where they are

AI becomes far more useful when it works within tools that employees already rely on. Radios, phones, and intercom systems can now connect to AI to provide quick answers without requiring apps or logins. This approach helps every employee access information easily, whether they’re on the floor, in the stockroom, or at a service desk.

It can also support more advanced scenarios like retrieving product details, store procedures, or equipment troubleshooting. When AI cannot resolve an issue, it can escalate the question automatically and notify a human for follow up.

Keeping AI simple and practical

The focus is on removing barriers and keeping implementations practical. Too often, organizations overengineer AI projects that take too long to deploy or never reach store teams. A better path is to deploy solutions that deliver immediate value, using familiar tools to surface the right information in real time and reduce unnecessary friction for staff.

From demo to deployment

Low code and no code platforms are helping bridge the gap between legacy systems and modern AI. By combining SYNQ’s AI Radio with a no-code AI platform like Azure AI Foundry, businesses can make communication smarter, faster, and more accessible.

When employees can get information directly through the tools they already use, adoption grows naturally, operations become smoother, and AI delivers real value on the frontline.

Watch the full episode: