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Text for Help

Allow customers to interact with your business via text. Customers text a keyword to a phone number displayed on in-store signage and associates are notified through Microsoft Teams.


Increased efficiency 

Resolve customer requests without the presence of an associate. Staff can manage multiple inquires simultaneously, allowing customers to forego the need to search for associate assistance or wait in line for help.   

Using a Touch Phone

Data insights

Uncover valuable data such as customer preferences, concerns, and frequently asked questions. Leverage these insights to proactively address them.  

Using a Touch Phone
Woman Texting
Shopping Basket

Never miss a request

Never miss a customer inquiry. Customer requests escalate to a manager if it has not been claimed by an employee within two minutes. 

Want to explore how Text for Help can increase customer interactions?

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