Text for Help
Allow customers to interact with your business via text. Customers text a keyword to a phone number displayed on in-store signage and associates are notified through Microsoft Teams.
Resolve customer requests without the presence of an associate. Staff can manage multiple inquires simultaneously, allowing customers to forego the need to search for associate assistance or wait in line for help.
Uncover valuable data such as customer preferences, concerns, and frequently asked questions. Leverage these insights to proactively address them.
Never miss a request
Never miss a customer inquiry. Customer requests escalate to a manager if it has not been claimed by an employee within two minutes.